La nostra politica di spedizione e restituzione

Su Pikolin.com/it lavoriamo ogni giorno per offrirvi un servizio di consegna migliore. La maggior parte dei nostri prodotti viene fornita con spedizione gratuita. Vogliamo assicurarci che il vostro acquisto venga consegnato correttamente. Per questo motivo, vi aggiorneremo regolarmente sullo stato del vostro ordine e ci metteremo in contatto con voi per programmare la data di consegna più adatta a voi.

I nostri ordini vengono consegnati a domicilio o a livello stradale. 

I prodotti PIKOLIN HOME sarann14pxo consegnati tra i 3 e i 5 giorni lavorativi, a seconda dell'indirizzo dell'acquirente. Si tenga presente che in nessun caso consegniamo i prodotti il sabato o la domenica.

Costi di spedizione

Di seguito sono riportate le spese di spedizione in base all'importo dell'ordine.

Non offriamo la consegna a questi codici postali: 22061, 23041, 23030, da 47890 a 47899, 04020, 04027, 25050, 25080, 28838 e 58012.

The shipping of Pikolin products includes assembly, collection of your old item and safe home delivery. We want the whole process to be perfect, which is why we will contact you to schedule a delivery date that best suits you. Bear in mind that there are different estimated delivery times based on the area where you live. 

Shipping and delivery conditions

• Orders delivered by the Pikolin logistics service are delivered to your home and placed in the room you specify.
• Products with express shipping are delivered to your property’s access gate or dropped off curbside, provided that these are the only products included in the order. These orders are for cot mattresses, boxed mattresses and pillows provided that they are purchased on their own.

Assembly conditions

All our bases come with assembly included. 

Conditions for the removal of used items

If you need us to take your old base, we will, but it must be similar to the one you just bought. We do not offer a disassembly service; it is a collection service. You must dismantle your base for us to take it away. We do not take wooden furniture or bases.

Free collection of the old product is included when the products are not delivered by express delivery. A mattress or base equivalent to what you just bought will be removed. 

Important notice

For us to be able to deliver your new product to your home, collect an old item if requested or to assemble a storage base, you must take into account the dimensions of the product you just purchased, especially if it is bulky. You must ensure that our staff can pass through the necessary access points until collection, delivery or assembly. You can check the product’s size on the product details page. You must also dismantle the old product so that we can remove it.

Estimated shipping time

Pikolin shipping times vary depending on the products you buy; if you only buy products with express delivery, your order will arrive in 48/72 hours. If you purchase any products with standard shipping, they will be delivered to you according to the standard shipping times unless you request otherwise. No home deliveries are made on weekends.

Micuna will send all the products purchased to the delivery address provided by the customer in the space enabled for such purpose during the order confirmation process. The maximum delivery time ranges from 7 to 10 days. Orders will not be shipped on weekends and holidays. The orders will be delivered to the customer through the courier or delivery company designated by Micuna. The cot assembly service is not included (provided at street level). Shipping is available for Peninsular Spain and the Balearic Islands. Shipping is not available for the Canary Islands.

Colour tones

In items made of natural woods, small differences in tone may appear. In the furniture, slight variations in tone, typical of the woods used, must be accepted. We deliver single pieces, so we cannot guarantee the colour matches with others previously delivered.

Sul sito pikolin.com/it è possibile restituire l'ordine entro 30 giorni di calendario dalla consegna dello stesso. Le condizioni di restituzione e cancellazione variano leggermente a seconda della marca dell'ordine, che spieghiamo in dettaglio qui di seguito. È inoltre possibile consultare le condizioni legali della nostra politica di restituzione. Pikolin si riserva il diritto di aggiungere un costo aggiuntivo al reso se il prodotto non è stato sigillato o è stato danneggiato dopo la consegna.

Ricordate che non accettiamo cambi. Se si desidera sostituire un prodotto con un altro, è necessario effettuare un reso ed effettuare un nuovo ordine. 

Cancellations

Orders can be cancelled within 24 hours as of the purchase. Mattresses with express delivery cannot be cancelled.

Once an order is cancelled, we will proceed to refund the money through the payment method used in the purchase by the customer, within a period of no more than 7 days as of the cancellation of the order.

For express delivery products or if more than 24 hours have passed since the purchase, you must process a return through our contact form.

Returns

You are able to return a Pikolin product within 30 calendar days following the receipt of the order. Pikolin reserves the right to charge 10 euros for shipping costs.  Once the product has been received at our facilities and after verifying its correct condition (that there is no physical damage such as stains or tears), we will proceed to refund the money through the payment method used in the purchase by the customer, within a period of no more than 7 days as of the receipt of the product.

To return an order from the Pikolin brand, you can contact us through our contact form and our Customer Service team will be happy to help.

Bear in mind that Pikolin reserves the right to add a surcharge to the return for cleaning the product if it has been unpackaged or damaged after its delivery. Remember that Pikolin reserves the right to add an extra cost to the return of the product if it has been unsealed or has suffered damage after delivery (stains, if it has suffered damage after delivery, etc.). Pikolin reserves the right to add a maximum return cost of 20€ (VAT included). We will refund the amount once the goods have arrived at our warehouse and we have checked that they are in good condition. You will also be responsible for any extraordinary logistical costs for the removal of the goods (e.g. crane, special means, etc.) of which you will be informed in advance. Pikolin will assume the return costs in cases of defective products when the guarantee is applied. You can consult the guarantee here.

Cancellazioni

Se si desidera annullare un ordine, è necessario attendere l'arrivo del prodotto e poi effettuare un reso contattandoci tramite il nostro modulo di contatto.

Restituzione

Per restituire un prodotto Pikolin Home, contattateci attraverso il nostro modulo di contatto, indicando il numero d'ordine e l'articolo. Il periodo di restituzione è di 30 giorni di calendario dal ricevimento dell'ordine.

Il prodotto e i suoi accessori devono essere in perfette condizioni, senza segni di utilizzo o deterioramento, e devono essere contenuti in un imballaggio adeguato al trasporto. Una volta ricevuta la merce, verificheremo che sia nelle condizioni corrette e procederemo all'elaborazione del rimborso in base al metodo di pagamento utilizzato dal cliente. Ciò avverrà entro un periodo non superiore a 30 giorni di calendario dal ricevimento della merce.

Se la restituzione è dovuta a un errore da parte di Pikolin Home: prodotti difettosi, articoli non corrispondenti alla descrizione, imballaggi rotti o eccessivo ritardo nella consegna, invieremo un corriere a ritirare il prodotto e ci faremo carico delle spese di spedizione verso le nostre strutture.

Se il prodotto non è di vostro gradimento, avete il diritto di recedere dal contratto di acquisto entro 30 giorni di calendario senza fornire alcuna motivazione. Durante questo periodo, il cliente potrà restituire il prodotto e ricevere il rimborso del prezzo di acquisto e delle spese di spedizione al proprio domicilio. Tuttavia, il cliente sarà responsabile della consegna del pacco presso le nostre strutture e delle relative spese di spedizione.

Returns

The customer may return a Micuna product within 14 calendar days following the receipt of the order. The product must be packaged and in perfect conditions. To return a Micuna product, you must manage the return through our contact form.

If the product has bumps due to transportation, the affected part will be replaced, not the entire product. It is important to check the status of the order's packages/packaging upon receipt. In case of receiving any damaged package or packaging, you must indicate it on the delivery note and notify us of the incident through our contact form at the following address.

To accept the return, the customer must keep the product with its original box and accessories together with the original packaging with which the order was received, including the manuals with all the labels attached (without having been removed from the product) and the guarantee documents. Accessories also include the fittings provided with the product for the correct assembly of the furniture. In addition, the customer will prepare the product so that its return is carried out safely with the necessary guarantees and the returned product is received in perfect conditions. The customer must seal the box and stick the corresponding labels of the transport agency for its return.

The product must be returned unused and without signs of use, scratches, tears or damage. Once the product has been received at our facilities and after verifying its correct condition (that there is no physical damage such as stains or tears), we will proceed to refund the money through the payment method used in the purchase by the customer, within a period of no more than 7 days as of the receipt of the product. The return shipping costs are borne by the user. You must bear such costs, which will range from 10 to 15 euros.

Bear in mind that Pikolin reserves the right to add a surcharge to the return for cleaning the product if it has been unpackaged or damaged after its delivery.