Our Shipping and Return Policy

Shipping Policy

At Pikolin, we work every day to bring you a better delivery service. Most of our products come with free shipping and assembly included.*

*With the exception of orders of less than 25 euros; these have a shipping cost of 6 euros and orders to Balearic Islands, these have a shipping cost from 10 to 60 euros. 

We want to make sure that your purchase is delivered correctly. Therefore, we will regularly update you on the status of your order and we will get in touch with you to schedule a delivery date that best suits you.

How to Know the Brand of Your Order

At pikolin.com, we have products from two different brands: Pikolin and Pikolin Home. They have many things in common and one of them is that we offer free shipping on all products. Each brand takes care of the logistics of their own products, so it is common that they have different estimated shipping times. To identify the brand of your product, you just have to find the product sheet and check which brand name appears below the description.

Shipping PIKOLIN Products

The shipping of PIKOLIN products includes assembly, collection of your old item and safe home delivery with our special NO-CONTACT service.* We want the whole process to be perfect, which is why we will contact you to schedule a delivery date that best suits you. Bear in mind that there are different estimated delivery times based on the area where you live.

 

  • If you live in a provincial capital or in an urban area with more than 200 000 inhabitants, the estimated shipping time is 4 to 15 business days.
  • If you live in an urban area with fewer than 200,000 inhabitants or in a rural area, the estimated shipping time is 10 to 30 business days. We want to make sure that your order arrives as soon as possible and, for that purpose, we will always call you.

Find below a summary table with the estimated shipping times depending on the location of the address:

 

 Where you live Estimated shipping time Shipping cost
 Provincial capital or urban area with more than 200,000 inhabitants 4 to 15 business days FREE
 Urban area with fewer than 200,000 inhabitants or rural area 10 to 30 business days FREE

 Orders containing roll up mattresses or cot mattresses and pillows, regardless of where you live.*
 Main city, urban area or rural area

48/72 hours FREE

 

*Orders with express delivery are those that only include roll up mattresses, cot mattresses or pillows, and these orders do not include the collection of your old item. If orders contain also other Pikolin products, they do not benefit from express delivery but they do include the collection of your old item.

*Orders with express delivery may be subject to delivery delays.

 

 

Important Notice

For us to be able to deliver your new product to your home, collect an old item if requested or to assemble a sofa, you must take into account the dimensions of the product you have purchased, especially if it bulky. You must ensure that our staff can pass through the necessary access points until collection, delivery or assembly. You can check the product’s size on the product detail page.

 

Shipping Pikolin Home Products

PIKOLIN HOME products will be delivered between 24 hours and three business days, depending on the buyer’s address. Bear in mind that under no circumstances do we deliver products on Saturdays or Sundays.

 

Return, Cancellation and Exchange Policy

At pikolin.com, you are able to return your order within 14 calendar days after the delivery of your order. The return and cancellation conditions vary slightly across the two brands. Next, we will explain it in detail. You can also consult the legal conditions of our return policy. Pikolin reserves the right to add a surcharge to the return for cleaning the product if it has been unpackaged or damaged after its delivery.
Remember we do not offer exchanges. If you wish to exchange one product for another, you must process a return and then place a new order.

 

Pikolin Product

Cancellations

Orders can be cancelled within 24 hours as of the purchase. Mattresses with express delivery cannot be cancelled.
Once an order is cancelled, we will proceed to refund the money through the payment method used in the purchase by the customer, within a period of no more than 7 days as of the cancellation of the order.
For express delivery products or if more than 24 hours have passed since the purchase, you must process a return through our contact form.

Returns

You are able to return a Pikolin product within 14 calendar days following the receipt of the order. The customer will have to bear the costs of the return, 10 euros maximum. may pay Once the product has been received at our facilities and after verifying its correct condition (that there is no physical damage such as stains or tears), we will proceed to refund the money through the payment method used in the purchase by the customer, within a period of no more than 7 days as of the receipt of the product.

To return an order from the Pikolin brand, you can contact us through our contact form and our Customer Service team will be happy to help.
Bear in mind that Pikolin reserves the right to add a surcharge to the return for cleaning the product if it has been unpackaged or damaged after its delivery.

Pikolin Home Products

Cancellations

We do not accept cancellations. If you wish to cancel an order, you must wait until it arrives and then process a return by emailing us at atencionclienteonline@pikolinhome.com.

Returns

To return a Pikolin Home product, you must make the request in writing by emailing us at atencionclienteonline@pikolinhome.com. The customer may return a product within 14 calendar days following the receipt of the order.

The product must be unused, in its original packaging (including its accessories, if any) and in perfect conditions. Once the product has been received at our facilities and after verifying its correct condition, we will proceed to refund the money and the shipping costs through the payment method used in the purchase by the customer, within a period of no more than 14 calendar days as of the receipt of the product returned.

In case of returns caused by a Pikolin Home error (faulty products, the product does not match the description, the package arrives broken, excessive delay in delivery), the cost of the return will be assumed by Pikolin Home, along with refunding the total amount paid for the product (including shipping costs).

In the event that the return is motivated by withdrawal by the customer, it will be the customer who will have to bear the costs of the return. However, we will make the process of shipping the products easier, for example, managing the shipment with the carrier.