What maintenance should I perform on my mattress to guarantee its optimal efficiency? ▼
Mattresses need minimal care to guarantee their maintenance in terms of hygiene and comfort.
We recommended rotating (left and right) and flipping if the mattress is double-sided (headboard to footboard). Perform these operations more frequently during the first few months of use for an optimal product efficiency.
Subsequently, we recommend the following: January and July are the months in which you can rotate the mattress, and April and October are the “chosen” months to flip it over or rotate it if the mattress is single-sided, thus guaranteeing a proper maintenance.
What cleaning tips should I follow? ▼
Cleaning the mattress with a HEPA-filter vacuum once a year is a good way to guarantee a proper maintenance, as it helps to eliminate possible allergens present in it.
We recommend regularly ventilating the room in order to maintain a healthy and pleasant climate. If your product contains mould stains, these are due to excess moisture, a room temperature that’s too low and a lack of air circulation.
Which mattress is the most suitable if I suffer from back pain? ▼
When purchasing a mattress, there are various important points to take into account. One of them is that the mattress should always adapt to the person sleeping on it, and never the other way round. In the case of people who suffer from back pain (lumbago or sciatica attacks), a mattress can help alleviate it.
Why can a wrong choice of mattress increase back pain? Fundamentally because it does not help keep it well aligned and increases pressure points. In the case of lower back pain or sciatica, the best choice will be a medium firmness mattress, although very hard mattresses are not the solution for fixing back pain.
When the mattress is firm enough, the muscles relax, the spine is aligned correctly, the back suffers much less and the shoulders and hips are much more comfortable.
One last fact! Although this is not directly related to the most appropriate mattress choice, if you have back pain, you should sleep on your back with a pillow under your knees. It may also be a good idea to sleep on your side with a pillow between your legs.
I have slept on a “Pikolin Contract” mattress or on a Pikolin mattress at a hotel. Where can I purchase one?▼
Pikolin Contract is not a specific model, but rather a range of Pikolin products that can be enjoyed at hotels.
You can contact us to discover your rest preferences, and we will recommend a Pikolin mattress that suits your needs.
What is the useful life of a mattress? ▼
The mattress deteriorates as its use progresses, like any product made with mechanical elements. It gradually loses its capacity to provide the comfort it had when you bought it. For an ordinary use, ASOCAMA (the Spanish Association of Mattress Manufacturers) recommends changing your mattress at least every 10 years for hygiene and health purposes.
What is the maximum weight that the mattress supports? ▼
For a normal use, we recommend up to 120 kg per person, that is, 240 kg for a two-person mattress. For use by a person weighing 90 kg, ASOCAMA (the Spanish Association of Mattress Manufacturers) recommends changing your mattress at least every 10 years. If you weigh above 90 kg, the ideal mattress will be one with good back support, especially Normablock springs.
What is the best mattress for heat-sensitive people? ▼
Every person has a different sensitivity to heat, which is why we have a wide range of products that adapt to different sensitivities. At Pikolin, we also have the FreshPIK mattress, which is the most ideal for heat-sensitive people. In all cases, we recommend spring and visco-free technology. You can consult our FreshPIK mattress here.
Does the mattress have any certification stating that it does not contain harmful fabrics or products? ▼
Our products are manufactured with materials that meet all requirements demanded by the current legislation to ensure that they only use materials that are not harmful to health.
Do Pikolin mattresses have antibacterial, anti-fungus and anti-mite treatments? ▼
Yes, triple barrier® is an exclusive Pikolin technology that acts on mites, bacteria and fungi, covering the widest spectrum of allergenic threats. It is a treatment applied to the mattress padding and side covers that works as a permanent filter.
Our Bultex® mattresses have the “Barrera Total®” (Total Barrier); they incorporate this powerful ingredient that permanently provides hygienic protection from the very heart of the mattress, acting against mites, bacteria and fungi. You can consult all of our technologies here.
I have allergies. Which mattress is best for me? ▼
Is the mattress the same on both sides? ▼ Does it have a winter side and a summer side? ▼ How do you know which is which? ▼
Yes, the triple barrier® is an exclusive Pikolin technology that acts against mites and bacteria. The mattresses can be double or single-sided. If it is one-sided, the label is placed in such a way that the reading directions cause the sleeping side to be face up. If it is two-sided, most of the time it is the same on both sides, and the label location does not matter. If it has a winter side and a summer side. The label and embroidered handles always indicate that the winter side should be on top with the correct direction for reading the label.
How do I measure the height of a mattress? ▼
The height of our mattresses is an approximate measurement, as it is a product with a padded finish whose height may vary slightly. This can be a variation of +/- 1 cm. This is based on the European UNE-EN 1334 quality standard. This standard indicates that, when measuring mattresses, a tolerance of +/- 1 cm must be considered. Also, for mattresses that are sent rolled up, they may take a few hours to regain their height after being unpacked. You can find out more information about how to measure the height at this link.
What mattress do I need for a trundle bed? ▼
The height of the mattress will depend on the free space of your trundle bed and whether you want to store the mattress dressed (with the bed made) or undressed. You need to make sure you know the specific measurements of the product you are interested in, verifying the width and length in the corresponding technical data sheet.
With our trundle beds, you can choose from several alternatives (two heights for a trundle bed with a bed base and one height for a trundle bed with an upholstered base):
LT11702 Height +/- 42cm (2SR4003+1KT47013+1KT47050)
Two SR40003 bed bases + one KT47050 (upper sling kit) + one KT47013 (lower sling kit) form a complete trundle bed. In order to be able to remove the lower bed without any problems, the lower mattress must not measure more than 23 cm high without bedding. (Recommended Apple Compact CP17839 and Apple Mattress CP17838)
Height +/-20 cm – CP17839
Height +/-16 cm – CP17838
LT11704 Height +/- 38cm (2SR4003+1KT47013+1KT47049)
It is formed by two SR40003 bed bases + one KT47049 (upper sling kit) + one KT47013 (lower sling kit), which form a complete trundle bed. In order to be able to remove the lower bed without any problems, the lower mattress must not measure more than 18 cm high without bedding. (Recommended Apple mattress CP17838).
If you prefer both sides of the trundle bed, upper and lower, to be the same height, you can opt for 2 mattresses of 20 cm (recommended Apple Compact CP17839)
LT11703 Height +/- 38cm (2DL12080+1KT09881+1KT09880)
It is formed by two DL12080 bed bases + one KT09880 (upper sling kit) + one KT09881 (lower sling kit). In order to be able to remove the lower bed without any problems, the lower mattress must not measure more than 19 cm high without bedding. (Recommended Apple Mattress CP17838).
Height +/-16 cm – CP 17838
What mattress should I purchase if I have an adjustable bed base? ▼
Mattresses designed for adjustable bed bases have special construction characteristics, some of them with profiling (transversal marks made on the mattress block) whose objective is to facilitate the folding of the mattress without damaging it. On our website, we have some models suitable for an adjustable bed base such as ActivePIK Art, Casiopea Art, Emotion Art, Bit Art, Sensium, Pole and Art 20 Nova. You can consult all of our mattresses for an adjustable bed.
Why do I sink when I sit on the edges of the mattress? ▼
Mattresses are designed to be used completely lying down so that the weight is distributed across the entire surface. When sitting on the edge of a mattress, it is normal for it to sink more than the mattress yields when lying down. For this reason, it is not considered a manufacturing defect.
Can the mattresses show signs of collapse due to use or a “sleeper’s imprint”? ▼
It is a rest imprint that is produced in the mattress due to the padding, which complies with the tolerance expressed in the guarantee certificate. It is normal behaviour that does not imply it is going to get any worse. For this, we recommend rotating and flipping it (if the mattress has two sides), especially in the first few weeks of use.
Sleep independence. Will I notice if my partner moves in bed? ▼
Our mattresses are designed to minimise your partner’s movements, although the best way to avoid noticing them is with the DualPIK Dual and ActivePik Dual pocket coil spring mattresses.
How many centimetres of visco does the mattress have? ▼
In our mattresses, visco is merely one element of the mattress construction; it does not have a decisive influence on the level of comfort provided by it. The level of comfort of the mattress is defined by the set of layers. A high content of visco may cause the mattress to be excessively soft, which is why it is not always better to have more centimetres of visco.
Does the mattress label point up or down? ▼
Most mattresses are two-sided; both are equal, and the direction of the label does not matter.
In mattresses with visco, side A (with visco) is the one that, when facing up, has the label in such a way that it can be read from the front.
If the mattress has a winter and summer side, even if they are not visco, the label on the side always reads from right to left with the winter side on top.
Do the mattresses have removable covers? ▼
On the website you can consult the models that have a washable cover. We recommend dry cleaning the following models:
Which mattresses have a washable cover? ▼
Which mattress is water-repellent and washable? ▼
The PikUp Baby model incorporates a water-repellent treatment, which prevents both moderate water pressure and moisture. Unlike waterproof fabrics, water-repellent fabrics provide some breathability and prevent liquid from being absorbed. Moreover, thanks to its built-in zipper, you can wash the cover in the washing machine with total ease whenever you wish.
PikUp Baby - CP21760
What is the density of the mattress? ▼
The core of our mattresses is designed with high resilience foam that offers the maximum level of satisfaction in product tests, in line with the organisation of the different layers and materials that the product is made of. The comfort level of a mattress is the combination of the different layers, each of which has different characteristics.
Do the mattresses give off an odour? ▼
As indicated in our guarantee certificate, mattresses may give off odours when unpacked. This is due to the composition of each model and to the hygienic plastic that protects it during shipping. However, this odour is normal and in no way harmful to health. This odour will disappear naturally in a few weeks, but if you want to speed up this process, we recommend that you ventilate the bedroom daily and avoid making the bed as soon as you get up, as this favours the aeration of the rest equipment.
Which mattress do you recommend for children and what weight does it support? ▼
A child needs a high firmness but comfortable mattress. Bear in mind that with this age group, it is important to protect the mattress with a waterproof and, above all, breathable protective cover for the child’s greatest comfort.
Mattresses for children are recommended for weights up to 45 kg.
What does a mattress with express service or rolled-up mean? ▼
A rolled-up mattress, or in other words, a bed in a box, is a mattress that is placed in a box for express shipping to your home. It is a functional, very practical and comfortable rest concept with delivery and service in less than 72 hours.
These mattresses are designed so that they can be rolled up and remain in that state only for the time needed to make the delivery, since they should be stored flat. They are rolled up to facilitate their transportation, as it allows them to be delivered in smaller vehicles, consuming less fuel, thus reducing the environmental impact and speeding up delivery times (delivery time of 72 hours). Of course, once you receive the product, you must unroll it within 15 days; otherwise, it may not recover its height.
Remember that it is a rolled-up mattress, not a rollable one. Once it’s at your home, you cannot roll it up again. Additionally, given the characteristics of express delivery, we do not remove the used mattress. You can find all our rolled-up mattresses enrollados models here.
How long do I need to wait before my rolled-up mattress will recover its full height? ▼
The mattress will only need 2 hours to retake its shape.
How long does my mattress spend rolled up? ▼
It is minimal time, as it is rolled up when the order is made and is only inside the box during shipping.
For how long can I keep my mattress rolled up? ▼
We do not recommend keeping the mattress rolled up for more than 15 days.